Refund policy
Change of Mind Returns
We understand that sometimes you may change your mind about a purchase.
While we do not offer refunds for change of mind, we are happy to offer an exchange or store credit for eligible items, provided they meet the following conditions:
- Items must be unused, in their original condition and packaging.
- Items must be returned with all original accessories and components.
- Return shipping costs are the responsibility of the customer.
- Items must be securely packaged to prevent damage during transit.
All change-of-mind returns must be approved by our customer service team before being sent back.
Once your return has been received and inspected, we will arrange an exchange or issue a store credit for the eligible returned products.
Original shipping charges are non-refundable for change-of-mind returns, and any additional shipping costs associated with an exchange are the customer's responsibility.
Damaged, Faulty or Incorrect Items
We take every precaution to ensure your order arrives safely. However, we understand that occasionally things can go wrong.
If your order arrives damaged, faulty or incorrect, please contact our customer service team as soon as possible.
To help us resolve your enquiry quickly, please provide:
- Your full name and order number.
- A brief description of the issue.
- Clear photographs of the affected product and packaging, where possible.
Our team will review your enquiry and work with you to arrange either a replacement or a refund.
Returns & Refunds
If a return is required, please contact us before sending any products back so our team can provide further instructions.
Approved refunds will be processed to your original payment method.